Flik Hospitality Group Salary: $28.58/hr Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job Summary Working as a Citi Hospitality Centralized Reservation Agent will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Citi Hospitality Centralized Reservation Agent will interact closely with the Firm's employees as a "One-Stop Shop" to reserve all rooms in managed space. In addition, to act as the liaison between the Firm's employees with the local teams and departments, including but not limited to catering, conference center, and audio visual to ensure a seamless booking process. In addition, to assist with ad hoc projects provided by the Conference Center Manager. Essential Job Functions: Responsibilities: * Familiar with all managed space rooms and attributes at Firm's Head Quarters. * Responding to numerous phone calls and emails with new meeting requests and special "add-on" information for existing meetings. * Handling meeting room bookings, utilizing the reservation system (EMS) and focusing on the strategic assignment of meeting space so as to maximize utilization. * Sending initial confirmations in connection with bookings and following up with Video Conference details prior to the event to confirm the current status of the meeting, the accuracy of participant counts, the need for special equipment, etc. * Connecting and communicating to all relevant internal departments and subcontractors the specific needs of the client, both in advance of and during the course of meetings, including Audio Visual requirements, food and beverage requests, conference room set-ups, signage, distribution of materials, etc. for "add-on" * Assisting with Bulk Beverage request via the Centralized hotline or email, including retrieving bill information and providing information to the Catering Manager. * Carrying out daily "call-arounds" for next-day events, getting final confirmation of the meeting's time, number of participants for all Video Conference meetings. * Knowledge and familiar with the CEMP policy, including NERF. * Knowledge of obtaining correct approval and billing information for all expense related activity to include; food and beverage, equipment rentals, etc. Liaise the relevant departments to gather the information during the initial confirmation process. * Entering complete cancellation details into the reservation system (EMS) confirming any meeting cancellations to the client by e-mail and applying cancellation charges as appropriate. * Quickly identifying booking conflicts or potential booking conflicts, suggesting solutions and if not immediately resolved, discussing such conflicts with the Conference Center Manager and Senior Conference Coordinator. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information. Req ID: 1415915 Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]