IT Helpdesk Representative

📍 Location: Las Vegas, NV
📅 Job Type: Full-Time | On-Site

Join One of the Fastest-Growing IT Service Providers in the West!

Les Olson Company is a premier technology service provider with over 65 years of success. We are family-owned and committed to innovation, service, and work-life balance. We're looking for a career-driven IT Customer Service Representative to join our growing team!

Why Join Les Olson IT?

✅ Stable & Growing: Over 320 employees, 9 locations, and 2 states
✅ Family-Oriented Culture: Work-life balance is a priority
✅ Career Growth: Personalized development plans for each employee
✅ Top-Tier Benefits:

• Paid Time Off + Sick Days + Paid Holidays
• 401(k) Match + Pension Plan
• Full Medical, Dental & Vision + HSA
• Mental Health Coverage
• Life Insurance
• Local Volunteer Opportunities

About the Role

As an IT Customer Service Representative, you will be part of Les Olson IT's Helpdesk, providing technical support to our clients across multiple industries. This role is perfect for someone who enjoys problem-solving, working with technology, and delivering top-notch customer service.

What You'll Do:

• Interact with clients to troubleshoot technical issues and inquiries
• Provide knowledgeable IT support to users of varying technical backgrounds
• Deliver exceptional customer service through active listening and tailored solutions
• Resolve issues efficiently and proactively-aiming for first-call resolution
• Accurately document customer interactions in the system

What We're Looking For

✔ Customer Service Experience: Passion for helping clients and solving problems with demonstrated customer service experience
✔ Technical Aptitude: At least 1 year experience in supporting various IT systems, and desire to learn more and grow your IT skillset
✔ Strong Communication Skills: Experience working with both technical & non-technical users
✔ Problem-Solving Mindset: Ability to analyze issues and find solutions quickly
✔ Self-Motivated: Works well independently and in a team environment
✔ Adaptability: Can handle changing priorities and multiple responsibilities

Requirements:

• Must be at least 18 years old and legally authorized to work in the U.S.
• Monday - Friday, 8 AM - 5 PM (occasional extended hours)
• Pass random drug tests and a background check

Ready to Join Our Team? Apply Today!

Be part of a company that values innovation, service, and its people. If you're passionate about technology and customer service, we'd love to hear from you!